ÍøºìºÚÁÏ

April 23, 2025

Dear Valued Patient:

We are pleased to announce that we have signed a new multiyear agreement with United ÍøºìºÚÁÏcare, effective May 5, 2025. ÍøºìºÚÁÏ hospitals, facilities and physicians will once again be in the United provider network for thousands of patients in Gainesville, Ocala, Jacksonville, St. Johns and Central Florida.

Thank you for your patience while we negotiated an agreement that enables us to provide you, your family and everyone in the communities we serve with access to quality, compassionate care.

The new arrangement is designed to reduce the administrative overhead that caused delays in access to care, took physicians away from patients and increased your expenses. Terms aim to improve efficiency and enhance care management.

This contract also provides thousands of United patients with continuous access to premier compassionate, academic-quality health care throughout Northeast, North Central and Central Florida. We are thankful for all the hard work our health care team has devoted to our tradition of excellence in caring for our patients and we are honored to help you. We want to protect your access to the expert care you know and trust, now and in the future.

People enrolled in all United commercial, Medicare Advantage and Medicaid Managed Care plans will now have access to ÍøºìºÚÁÏ hospitals, facilities, and faculty and employed physicians in Gainesville, Jacksonville, St. Johns, Ocala and Central Florida (including Halifax ÍøºìºÚÁÏ and the Halifax ÍøºìºÚÁÏ | ÍøºìºÚÁÏ â€“ Medical Center of Deltona).

We are grateful for your trust in us to meet your health care needs. We will continue to strive to uphold our high standards and to continually improve the quality of care available throughout the region.

Sincerely,

ÍøºìºÚÁÏ

What insurance plans are included

People enrolled in the following plans will have network access to all ÍøºìºÚÁÏ’s hospitals, facilities and physicians, beginning May 5:

• UnitedÍøºìºÚÁÏcare employer-sponsored commercial plans
• UnitedÍøºìºÚÁÏcare Community Plan of Florida (Medicaid)
• This agreement also restores network access to ÍøºìºÚÁÏ St. Johns facilities and physicians, including ÍøºìºÚÁÏ Flagler Hospital, for people enrolled in UnitedÍøºìºÚÁÏcare Medicare Advantage plans, including Dual Special Needs Plans.
• All other ÍøºìºÚÁÏ hospitals, facilities and physicians throughout the state continue to participate in UnitedÍøºìºÚÁÏcare’s Medicare Advantage network.

Some questions you may have

• Did ÍøºìºÚÁÏ and United ÍøºìºÚÁÏcare settle their contract dispute?
  Yes. ÍøºìºÚÁÏ officials have announced the signing of a new multiyear agreement with United ÍøºìºÚÁÏcare.
• When will ÍøºìºÚÁÏ hospitals and physicians be back in network?
  May 5, 2025.
• What locations are included in the contract?
  All ÍøºìºÚÁÏ hospitals, facilities and physicians will once again be in the United provider network for thousands of patients in Gainesville, Ocala, Jacksonville, St. Johns and Central Florida.
• What does this mean for patients?
  The new arrangement is designed to reduce administrative overhead that increases patient expenses and aims to improve efficiency and enhance care management. This new agreement provides thousands of United patients with continuous access to premier compassionate, academic-quality health care throughout Northeast, North Central and Central Florida. We appreciate the patience of our communities and are thankful for all the hard work our health care team has devoted to our tradition of excellence in caring for our patients.
• What does the agreement mean for physicians?
  The contract provides ÍøºìºÚÁÏ physicians and caregivers with acceptable terms and some relief from administrative obstacles. It protects patients’ access to the expert care they know and trust, now and in the future.
• What United insurance products are included?
  People enrolled in all United commercial, Medicare Advantage and Medicaid Managed Care plans will now have access to ÍøºìºÚÁÏ hospitals in Gainesville, Jacksonville, St. Johns, Ocala and Central Florida (including Halifax ÍøºìºÚÁÏ and Halifax ÍøºìºÚÁÏ | ÍøºìºÚÁÏ â€“ Medical Center of Deltona).
• Does this contract include University of Florida Students with United insurances seen at the UF Student Services?
  Yes.
• What about hospitals and physicians in Central Florida?
  The new contract puts ÍøºìºÚÁÏ Leesburg and ÍøºìºÚÁÏ Spanish Plaines hospitals on the same contract cycle as the rest of the ÍøºìºÚÁÏ system.
• Are Halifax ÍøºìºÚÁÏ and Halifax ÍøºìºÚÁÏ | ÍøºìºÚÁÏ â€“ Medical Center of Deltona back in network with United?
  Yes.